Refund Policy for Stitch & Spool
Effective Date: 3/30/2024
At Stitch & Spool, we are both the creators and curators of our unique yarns and crafting materials. We stand behind the quality of our products and want you to feel confident and satisfied with your purchase. If for any reason you are not entirely pleased, here's how we can address it.
Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Exceptions to this policy will be made on a case by case basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we may require a receipt or proof of purchase.
Non-returnable items:
- Gift cards
To initiate a return, please contact us directly. We will provide you with the necessary instructions and the return address.
Refunds
Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email and return your item as per our instructions.
Shipping
You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For defective or damaged products, please contact us before returning the item. We may cover the return shipping costs depending on the situation.
Local Pickup
For items picked up locally in Eugene, Oregon, please contact us to arrange a return or exchange. We aim to make each transaction as smooth and satisfying as possible.
Questions?
If you have any questions on how to return your item to us, contact us at:
- Email: info@stitch-and-spool.com
- Stitch & Spool: PO Box 3415, Coburg, OR 97408
Your satisfaction is our top priority. We appreciate the opportunity to serve you and help bring your creative projects to life.